Callback Time
Requests are taken from 10 AM to 8 PM.
ace65 Support: Callback and Office Address
If you need the Dhaka office, map, and quick callbacks all in one place, this ace65 Contact page will be useful.
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ace65 Support Callback Card
3 paths on one card
ace65 Support, Callback, Chat, and Email: Bangladesh users can send requests during Dhaka office hours, then usually receive a reply within 10-20 minutes; questions about bKash, Nagad, and Rocket can also be noted separately here.
Just fill in the card with name, location, and type of issue; the office team will first log in, then APK, then verify the account and respond, so keeping it short and clear helps speed things up.
What to write
Enter username, issue, and convenient time.
Where to Find
Dhaka office address and map are provided below.
Typical wait time for ace65 contact
Morning calls are answered
| Time Slot | Average Wait Time |
|---|---|
| 10:00 AM to 1:00 PM | 10 minutes |
| 1:00 PM to 5:00 PM | 15 minutes |
| 5:00 PM to 8:00 PM | 20 minutes |
| After 8:00 PM | Next business day |
Office, Address, and Map
Wayfinding within Dhaka is clear
Office Address
Office information available in the Dhanmondi area.
Please take a callback before coming directly, to reduce crowd.
View Map
Open the map on mobile and match the location.
Users in Old Dhaka or Uttara can also easily follow the route.
Visit Time
From Monday to Saturday, 10 AM to 6 PM
Calling earlier on Fridays reduces wait time.
Alternative contact methods
All 3 simple methods are
Phone Call
For fast responses, phone calls are best
Keep your user ID and issue handy in advance
Use email to send screenshots
If sent after business hours, you will receive a reply on the
Messages from the app
Notes can be sent in the ace65 App's Messages section.
Viewing login and account information together makes it easier.
Three common questions about callbacks
How long does a callback take?
Most requests take 10-20 minutes; during busy times there may be a slight delay.
Is the address in Dhaka?
Yes, the office is Dhaka-centered; check the location on the map first.
Are questions about bKash, Nagad, and Rocket also
Yes, separate help is available for these three local channels.
For more details ace65 Help Page See more ace65 Login Guide will also help
ace65 App and Quick Start
A lightweight APK, and start work
Before callback ace65 Download Page If you check, setup becomes faster for many Bangladesh users by consolidating fund information with bKash, Nagad, and Rocket, making it easier to receive a reply from ace65 Support
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